Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Ezmart Store is committed to providing flexible and convenient shipping solutions designed to suit your specific needs. Whether you’re looking for an economical option, a faster delivery method, or the most secure way to transport your purchase, we’ve got you covered.
For budget-conscious customers, we offer affordable shipping through trusted providers like DHL and Standard Parcel Post, ensuring your package reaches you in a cost-effective manner without compromising reliability. If time is of the essence, our expedited delivery options, such as DHL Express (available exclusively in Germany) and UPS, are perfect for those who need their orders quickly and efficiently.
For items requiring extra care or added security, we provide specialized services handled by our thoroughly trained freight forwarders, ensuring your order is delivered with maximum reliability and precision. This option is ideal for delicate, high-value, or bulky items where careful handling is a priority.
If you prefer a more hands-on approach, you’re welcome to pick up your order directly from our shop at your convenience. This option not only saves on shipping costs but also gives you the satisfaction of collecting your purchase in person.
Below, you’ll find a detailed overview of all the shipping methods available through Ezmart Store, each designed to provide the best possible experience for our valued customers.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Orders over $100: All day delivery. Order anytime: |
FREE |
|
Orders under $100: All day delivery. Order anytime: |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Ezmart Store online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If you're waiting for an order, here are some steps to help you find out its status:
Check Order Tracking:
- Look for a tracking link or number in the confirmation email or message you received after placing the order.
- Visit the courier’s website or app and input the tracking number to see updates on your shipment.
Contact the Seller:
- Reach out to the store or platform where you made the purchase. Provide them with your order details, such as order number or email address, for quicker assistance.
Verify the Delivery Address:
- Double-check the delivery address you provided during checkout to ensure there are no errors.
Check for Delivery Attempt Notices:
- If the courier attempted delivery but you weren’t available, they might leave a notice with instructions on how to retrieve your package.
If you need specific advice or assistance, let me know more details, and I'll guide you!
Whether a delivery occurs on public holidays depends on the courier or service provider handling your order. Here's a general overview:
Courier Companies:
- Many major courier companies (e.g., FedEx, UPS, DHL) may have limited services or no deliveries on public holidays, though some offer special holiday services for an additional fee.
Local Postal Services:
- Public holidays are often non-working days for postal services in many countries, so deliveries might be delayed until the next business day.
Online Retailers with Their Own Logistics:
- Retail giants like Amazon may deliver on public holidays in select areas, depending on their logistics network and agreements with third-party couriers.
Food Delivery or Same-Day Services:
- Services like Uber Eats, DoorDash, or local same-day delivery companies may operate on public holidays, as they cater to immediate needs.
It’s best to check with the specific retailer or courier service handling your order to confirm their holiday delivery schedule.
We deliver to most locations across the country, including a wide range of postcodes. To check if we can deliver to your specific postcode, please enter it during checkout or contact us directly. If we are unable to deliver to your area, we'll let you know and suggest any available alternatives.
For further inquiries or assistance, feel free to reach out to us
Yes, we offer next-day delivery on all orders. However, please note that this service is available for an additional cost due to the expedited shipping process. You can select next-day delivery during checkout, and the corresponding charge will be applied based on your order details and location.
For more information or assistance, feel free to contact us!
Delivery & Return
Thank you for shopping with us! We strive to provide you with the best products and services. Please read our Delivery & Return policy carefully for a smooth shopping experience.
Delivery Policy
Processing Time:
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods:
- We offer standard and express shipping options.
- Shipping costs are calculated at checkout based on the size, weight, and destination of the items in your order.
Delivery Times:
- Standard Shipping: Delivery takes approximately 3-7 business days depending on your location.
- Express Shipping: Delivery takes approximately 1-3 business days for most locations.
Tracking:
- Once your order is shipped, you will receive a tracking number via email to track your delivery.
International Shipping:
- We offer international shipping. Delivery times vary based on the destination, customs clearance, and shipping method chosen.
- Additional customs duties or taxes may apply depending on the destination country.
Delivery Issues:
- If you experience any issues with your delivery, such as delays or incorrect items, please contact us within 7 days of receiving your order. Our customer service team will assist you in resolving the issue promptly.
Return Policy
We want you to be completely satisfied with your purchase. If you're not, we offer the following return policy:
Eligibility for Returns:
- Returns are accepted within 30 days of the delivery date.
- To be eligible for a return, items must be in new, unused condition, with all original tags, packaging, and receipts included.
- Certain items, including personalized, perishable, or intimate products, are non-returnable.
How to Return:
- Contact Us: Email us or use the contact form on our website to request a return authorization.
- Return Label: Once your return is approved, you will receive a return shipping label.
- Ship the Item: Pack your item securely in its original packaging and affix the return shipping label. Send the item to the address provided.
- Refund: After we receive the returned item, we will process a refund to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.
Exchanges:
- If you wish to exchange an item for a different size, color, or model, please follow the return procedure and place a new order for the item you want.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide a full refund or replacement, including any shipping charges, depending on the issue.
Final Sale Items:
- Some items marked as “Final Sale” cannot be returned or exchanged. These will be clearly stated on the product page.
